Privacy Policy
At Freeway Fliers (“we”, “our”, “us”), accessible at freewayfliers.com, we are committed to protecting your privacy and ensuring the security and confidentiality of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information, and your rights in accordance with global data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We are committed to transparency and lawful data handling practices that place your privacy first.
1. Scope of This Policy and Data Controller Responsibility
This Privacy Policy applies to all users of our website, freewayfliers.com, and all associated services, products, and communications provided by us. Freeway Fliers acts as the data controller in relation to the personal data collected and processed through our website and services. If you have any questions regarding this policy or your personal data, you may contact us at [email protected].
2. Categories of Personal Data We Process
We may collect and process various categories of personal data, depending on your interaction with freewayfliers.com. The types of data we process may include:
a. Usage Data: Includes information about how you use our website, such as IP address, browser type, device identifiers, session duration, and pages visited.
b. Account Data: Information you provide when creating an account, including your full name, postal address, email address, and phone number.
c. Profile Data: Includes your preferences, order history, saved items, and behavioral insights derived from your interaction with our services.
d. Communication Data: Records of communications with us, such as support inquiries, chat transcripts, and email correspondence for customer service purposes.
e. Technical Data: Includes information from the devices and systems you use to access our services, such as operating systems, network identifiers, and configuration settings.
f. Transaction Data: Includes details about products and services you purchase, payment method details, order fulfillment, delivery addresses, and billing records.
g. Preference Data: Data about your marketing preferences, subscription selections, product interests, user feedback, and responses to surveys or promotions.
3. Legal Bases for Processing Personal Data
We process your personal data based on one or more of the following lawful bases:
– Performance of a contract: When processing is necessary for the performance of a contract with you or to take pre-contractual steps at your request.
– Consent: Where you have explicitly provided consent, particularly for marketing communications or cookies.
– Legitimate interests: When it is in our interest to process your data and such interests are not overridden by your fundamental rights and freedoms (e.g., analytics, fraud prevention, website improvement).
– Compliance with legal obligations: When processing is required to meet our legal responsibilities (e.g., accounting, regulatory compliance).
4. Your Rights
As a data subject under GDPR and CCPA (as applicable), you are entitled to the following rights:
– Right of Access: Request access to the personal data we hold about you.
– Right to Rectification: Request the correction of inaccurate or incomplete data about you.
– Right to Erasure: Request deletion of your personal data where applicable by law.
– Right to Restriction: Request that we limit the processing of your data.
– Right to Data Portability: Request a copy of your data in a machine-readable format or request that it be transferred to another controller.
– Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
– Do Not Sell My Personal Information (CCPA): California residents may opt-out of the “sale” of their personal data as defined under CCPA.
To exercise any of the above rights, please contact us at [email protected]. We may require verification of your identity before fulfilling certain requests.
5. Security Measures
We apply rigorous technical and organizational measures to ensure the security of your personal data:
– Encryption of sensitive data both in transit and at rest.
– Access controls and authentication protocols to limit access to authorized personnel only.
– Regular backups and data recovery procedures to ensure data integrity.
– Employee training and confidentiality agreements to promote a culture of privacy-awareness and minimize risk.
6. International Transfers of Data
We may transfer your personal data to jurisdictions outside the European Economic Area (EEA) or your region. Where such transfers occur, we ensure adequate safeguards are in place, including the use of standard contractual clauses approved by the European Commission and compliance mechanisms consistent with applicable data protection regulations.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Specific retention periods may vary by category:
– Usage & Technical Data: Retained for 1 year for analytics and security.
– Account, Profile, and Transaction Data: Retained for up to 7 years after account termination or last transaction, to comply with legal obligations and resolve disputes.
– Communication Data: Retained for 3 years post-interaction.
– Preference Data: Retained until consent is withdrawn or data is deleted manually by request.
8. Cookie Policy
We use cookies and similar tracking technologies to enhance user experience and collect insights into website performance. Cookies may include:
– Essential Cookies: Necessary for normal website function, such as user login, security, and order processing.
– Functional Cookies: Enhance usability and personalization without affecting core functionality.
– Analytics Cookies: Collect information about page views, session duration, bounce rate, and other metrics.
– Performance Cookies: Help us understand app responsiveness and site speed.
By continuing to use freewayfliers.com, you consent to the use of cookies as described.
9. Cookie Management and Legal Compliance
You have the option to manage your cookie preferences by adjusting settings through our cookie consent banner or through your browser settings. We honor Do Not Track (DNT) signals and provide mechanisms for consent withdrawal, in compliance with GDPR and CCPA. California residents may exercise their right to opt-out of cookies classified as “sales” under CCPA using provided links or browser controls.
10. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If we learn that a child under 13 has submitted personal data to freewayfliers.com, we will take prompt steps to delete such data. Parents or guardians with concerns may contact us at [email protected].
11. Updates to This Privacy Policy
From time to time, we may revise this Privacy Policy to reflect changes in legal requirements or our personal data handling practices. Material changes will be communicated via our website or, where appropriate, via email notification. Continued use of our website following any policy amendments constitutes your acceptance of the revised terms.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:
We respect your privacy and are committed to upholding your rights under applicable data protection laws. Please reach out to us with any concerns or to exercise your data rights.